Holtzbrinck Publishing Group – Effective Date: 20-Jan-2026 | Last Updated: 10-Feb-2026
This Refund Policy explains the conditions under which refund requests may be submitted, reviewed, and considered.
All refund requests must be submitted in writing to:
Each request will be reviewed individually and evaluated according to the terms defined in the signed service agreement between the client and Holtzbrinck Publishing Group.
Refunds will not be issued under the following circumstances:
Holtzbrinck Publishing Group does not guarantee:
Because these outcomes depend on several external factors, refunds will not be issued based on expectations related to performance metrics or marketing outcomes.
If a refund request is approved, the refund amount may be calculated on a prorated basis depending on the portion of work that remains unfinished at the time the request is submitted.
Clients agree to contact Holtzbrinck Publishing Group before initiating any payment dispute or chargeback with their bank or payment provider.
Unauthorized chargebacks may result in:
If a signed service agreement or contract includes additional refund terms, those provisions will take precedence and govern the refund conditions for that specific project.
Address:
Holtzbrinck Publishing Group
652 11th Ave San Diego, CA 92101
